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Frequently asked questions

Metro Cities: 3–5 business days
Other Cities: 5–8 business days
Made-to-Order products: Delivery timelines 10--15 business days

Once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp.

Please contact us within 48 hours of delivery with your order number and clear photographs of the product. We'll resolve the issue as quickly as possible.

We do not accept returns on our products as per our Return Policy.
Returns are accepted only and within 48 hours if the product received is defective, damaged, or incorrect. In such cases, please contact us within the specified return window with clear photos of the issue, and our team will assist you with the resolution.
Please note that customized, made-to-order, and sale items are not eligible for return unless they are received in a defective or incorrect condition.

We offer exchanges on eligible products within the specified exchange window within 48 hours. To qualify for an exchange, items must be unused, unwashed, and returned in their original condition with all tags and packaging intact.

Please note the following:
We do not offer returns or refunds.
If you have a size issue, we will be happy to exchange the product for the correct size, subject to availability.
If you no longer wish to keep the outfit, we can provide store credit valid for a specified period, instead of a refund. The store credit can be used toward a future purchase.
Customized or personalized products are not eligible for exchange, return, refund, or store credit unless they are received in a damaged or incorrect condition.

Orders cannot be cancelled, once an order has been placed.
Please note that customized or personalized products cannot be cancelled once they have entered the processing stage, even if they have not yet been dispatched.

Please refer to our Size Guide available on each product page. If you're between sizes or need assistance, our team will be happy to help.

Yes, our styles are available in custom sizes.
You can enter your custom measurements in the Custom Measurements section on the product page before placing your order.
If you need any assistance or have specific sizing requirements, our customer support team will be happy to help you before you place your order.

Please refer to the Size Guide available on each product page to find your best fit. If you're between sizes or require a more precise fit, you can choose our Customise option, available on every product page. Simply provide your measurements, and we'll tailor the garment to fit you perfectly.

To preserve the quality and longevity of your garment, dry clean only. Please follow the care instructions provided on the garment label.

Depending on fabric availability, we may be able to accommodate your request. Please get in touch with us, and our team will guide you through the available options.

As customised garments are made specifically for your request, they are not eligible for return, exchange, or cancellation unless there is a manufacturing defect or an incorrect item has been delivered.

You can select different sizes for the top and bottom based on your measurements. For example, you may choose S for the top and M for the bottom to ensure the perfect fit.